RV Rental FAQs
These are general answers to common questions about S&H RV rentals and should not be considered policy. If there is a difference between these answers and stated policies or contracts, the contracts and policies take precedence.
S&H Campground’s prices fluctuate based on season, and availability much the way airline prices fluctuate. In general, we have normal pricing and Holiday/Special event pricing.
S&H Campground is open Monday through Saturday from 8am to 5pm and Sunday 10am to 4pm. All times are Eastern Standard Time.
S&H Campground requires that all payment be done with a major credit card. We only accept Visa, MasterCard, American Express, and in the U.S., Discover Card. We do NOT accept stored value/prepaid/gift cards for the estimated rental charges or security deposit at time of pickup. For a payment method to qualify for rental it MUST bear an imprint of the customer’s name that matches the driver’s license and be a valid credit card or debit card with a Visa or MasterCard logo. The cardholder must also be present and listed on the contract as the primary renter or additional authorized driver. Stored value/prepaid/gift cards may be used for payment ONLY upon return of the vehicle. Payment by check or cash is not accepted. This payment policy is very strict and there are no exceptions. You may pay for the extras with cash or check.
For information on all of the specials we are currently offering, please check out our current deals.
An estimated mileage charge will apply to your rental. The charge will be a per night charge based on 200 miles per day. The rate is 32¢ per mile. At the end of the rental you will be be charged at the rate of 34¢ for additional miles in excess of the estimated mileage. S&H Campground does reserve the right to modify the estimated mileage charge based on the type of rental.
Yes. The generator charge is $3.50 per hour as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle. Most motorhomes based in the United States and large size motorhomes in Canada are equipped with generators. A generator is only needed for the coach air conditioner, microwave, and electrical outlets. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption.
Upon confirmation, a $350 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum security deposit of $1,000 for motorhomes and $500 for travel trailers and pop-ups, along with estimated rental charges, are payable at departure. Personal checks and debit cards without a Visa or Mastercard logo are NOT accepted. For certain rental applications, (examples: Brickyard 400, Bonnaroo, Indy 500) deposits may be increased at S&H Campground’s sole discretion. Credit card deposits are processed at departure.
Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at S&H Campground’s sole discretion.
Similar to a hotel, the Rental Day is based on number of nights the vehicle is used. Each night constitutes a rental day.
There is tax on the rental charges and any kits you order. The generator fee is $3.50 per hour and will be collected upon return of the rental. Customer agrees that they will return unit in the same condition as they received it (excluding normal wear). A fee of up to $275 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. You must empty the holding tank prior to return of the vehicle at our free dump station, or you will be subject to an additional dump charge of up to $50.
One way reservations are not available.
We currently do not have any vehicles to facilitate operators with special needs.
All you need is to be 25 years of age or older, possess a valid drivers license, and have a major credit card. No special endorsement is needed. In some instances, credit and employment references or a foreign passport are required prior to rental and will be verified. All drivers must be present and listed on the Rental Agreement before signing. All drivers will be bound by Terms and Conditions of the Rental Agreement at vehicle pick up.
Vehicle departure time is normally between 1 a.m. and 4 p.m. Vehicle drop off time is normally between 9 a.m. and 11 a.m. only. Returns after 11 a.m. will be subject to a late return fee.
No refunds will be made for early returns or late pickups.
The vehicle is overdue after 11 a.m. on the date of return.
A reservation change may require a rate adjustment based on current rates in effect at time of change. One change per reservation is at no charge. Additional changes are subject to processing fee of $25 per change. At departure, your reservation down payment is credited to total prepayment charge. Sorry, but you cannot change your reservation online.
All cancellations made within at least 30 days in advance to the rental start date will be refunded in full, minus a $50.00 Cancellation Fee. Cancellations made 29 or fewer days prior to the rental start date will result in the forfeit of the entire Reservation Deposit, even if the reservation was made LESS than 30 days prior to departure date. No refunds for early returns. All cancellation notices should be submitted in writing. All written statements should be received by email or fax stating your reasons for canceling your reservation! No refunds, regardless of amount, will be processed until this information is received.
Motorhomes handle much like a car, especially the “C“ class which has a van chassis.
We offer a variety of additional packages to compliment our rentals:
- Standard Package
- Essential Package
- Outdoor Package
- Campfire/Grill Package
- Kitchen Package
- Game Package
- Tailgate Package
To learn more about our packages, including details and pricing, please call us for more information at (317) 326-3208.
S&H Campground’s RVs are equipped with TVs. Satellite TV is available for rental as well.
No. We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one.
We are sorry but our motorhomes are not to be used for ambulatory purposes.
Small pets may be available for some units. If allowed, pets are a $10 per night charge and a mandatory cleaning fee of $75 added!
S&H Campground wants you to have an enjoyable and safe vacation experience. Part of that experience is getting the right vehicle to meet your needs.
We realize that our customers use our vehicles for many purposes. Some examples:
- As a comfortable means of travel, not sleeping in them.
- For “spare bedrooms” and not drive them.
- For on-site hospitality at special events like automobile races.
- As mobile offices.
The possible uses are as numerous as your needs.
In addition to many uses, there are a myriad of Federal, State, and Local ordinances they may restrict the use or may be in conflict.
Lastly, there are no universal standards that apply to Recreational vehicles.
We understand the confusion these situations create. Therefore, S&H Campground recommends the following:
- Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.
- All passengers should use the provided seatbelts. The total number of seatbelts will vary according to the vehicle and according to the floor plan of the actual vehicle you are using.
- Child safety seats should be used where applicable. the installation and use of these seats should follow the recommendation of the child seat manufacturer.
- Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.
- The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.
We ask that you use good judgment and prudence in your decisions.
You Are Required To Comply With Applicable Law
We provide a free dumping station and have a propane facility to fill the tanks at the customer’s expense.
Parking at our facility is limited. Call in advance to see if we can accommodate you. If you are allowed to park, it is at your risk entirely. We assume no responsibility for your vehicle or belongings.
Often this is not a problem. Anything left at the rental center is at your own risk.
US registered RVs may enter Canada and return to the US, and Canadian registered RVs may enter the US and return to Canada without problem. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada. Residency is based on the primary renter.
S&H Campground does not allow travel into Mexico.
We do not allow towing with our motorhomes.
Yes; however, in our location with winter weather, our motorhomes are “winterized” from approximately mid-October to late March. This means we have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental motorhome “de-winterized” (so that you can use your sink, shower, and toilet) it may cost up to $40. You will need to exercise extreme care while traveling in a “de-winterized” motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact us. We can provide you with specific information.
Yes. Coverages are invalid if problems occur in the following areas and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas.
Alaska, Yukon and Northwest Territories, & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. We reserve the right to restrict travel, dependent on current road conditions.
Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, renters visit these areas at their own risk, and S&H Campground will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods, these areas are not habitable and could pose a danger to the driver and passengers.
Due to restrictions on vehicle heights, propane gas, and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
No. Please plan to bring your own car seats and/or cribs.
No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.
S&H Campground provides a 24-hour, toll-free travelers assistance line to help you get back on the road as soon as possible
We do not have ladders on the RV for safety reasons and to prevent damage to the motorhome.
Yes, S&H Campground does offer bike racks for sale or rental.
You must arrange your own transportation to and from the airport. You may call us, and we will recommend transportation options.
S&H Campground will provide a familiarization tour (approximately 30 minutes to one hour) which is required to acquaint the customer and drivers with the operation of the vehicle before departure.
We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken.
Sorry, storing items on vehicle roof or exteriors is not permitted.
The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.
Rental prices, policies, and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract, a copy of which is available upon request.
Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night.
A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, and an on-site convenience store.
S&H Campground will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the vehicle. We will ship items back at owner’s expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 45 days. Please contact our office about the Lost and Found.
We are sorry but our motorhomes are not to be used for carrying person(s) whose medical well-being depends on the motorhome’s systems.
S&H does NOT issue refunds. In the event of a cancellation, S&H will hold any unused deposit or rental for one (1) year as a credit toward a future stay to be used at S&H.